This app is designed for users 13+ with GDPR compliance and minimal data collection. We believe privacy should be the default, not an afterthought.
Introduction
This Privacy Policy explains how moodXplore ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our mobile application and related services. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
Location Data
We collect your location information to provide personalized recommendations and location-based services. This includes:
GPS coordinates for real-time location services
Location history for personalized recommendations
Neighborhood and city information for context-aware suggestions
Personal Information
We collect minimal personal information necessary for app functionality:
Email address (for account creation and support)
Username and profile preferences
Language and region settings
Mood preferences and custom mood descriptions
Technical Data
We automatically collect certain technical information:
Device type and operating system
App version and performance data
IP address and network information
Usage patterns and feature interactions
Advertising Information
To support our free service and show relevant advertisements:
Location-Enhanced Keywords: We generate location-specific advertising keywords from your city, region, and country information to show more relevant ads
Automatic Location Processing: When location data is available, we automatically enhance ad requests with geographic targeting information to improve ad relevance
Fallback Mechanism: If location data is unavailable or processing fails, we use standard non-location advertising
No Precise Coordinates: We use general location information (city/region level) only, never precise GPS coordinates for advertising
User Control: Location-enhanced advertising can be disabled by turning off location services in your device settings
How We Use Your Information
Primary Services
Location-Based Recommendations: Provide personalized suggestions based on your location and mood
AI-Powered Insights: Generate contextual information about places and activities
Multi-Map Integration: Enable switching between different map providers
Offline Functionality: Cache data for offline use
App Improvement
Analyze usage patterns to improve features
Debug and fix technical issues
Develop new features based on user needs
Ensure app security and prevent fraud
Advertising Enhancement (Ages 13+)
Keyword Generation: Create location-based advertising keywords (e.g., "paris_tourism", "france_local") to improve ad relevance and revenue
Automatic Processing: Enhance advertising requests with available location data when technically possible
Revenue Optimization: Use location information to access higher-paying, locally-relevant advertising inventory
Privacy Protection: Location data used only for keyword generation, not shared as precise coordinates with advertisers
AI Data Processing
🤖 Zero AI Data Retention
Our AI partner (Mistral AI) processes your data to generate recommendations but does not store or retain your personal information. Your data is immediately deleted after processing.
We use Mistral AI to provide intelligent, contextual recommendations. Here's how we protect your privacy:
Data is processed in real-time and not stored by the AI provider
No personal identifiers are sent to AI services
All AI interactions are encrypted and anonymized
You can opt out of AI features at any time
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:
Service Providers
Map providers (Google Maps, Mapbox, OpenStreetMap) for location services
AI processing partners for recommendation generation
Analytics providers for app improvement (anonymized data only)
Cloud storage providers for data backup and synchronization
Legal Requirements
When required by law or legal process
To protect our rights and property
To ensure user safety and prevent illegal activities
Location Data Sharing for Advertising
We share the following location-derived information with advertising partners:
Generated Keywords: Location-based keywords created from your general location (city/country)
General Geographic Data: City, region, and country-level information (not precise coordinates)
Contextual Information: Geographic context for ad targeting purposes
We DO NOT share:
Precise GPS coordinates
Street addresses
Movement patterns or location history
Real-time location tracking data
Data Security
We implement appropriate security measures to protect your personal information:
End-to-end encryption for sensitive data
Secure authentication with JWT tokens
Regular security audits and updates
Access controls and monitoring
Data anonymization and pseudonymization
Your Rights Under GDPR
If you are in the European Union, you have the following rights:
Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time
How to Request Data Deletion
You can request deletion of your personal data using any of the following methods:
Option 1: In-App Deletion (Recommended)
The fastest way to delete your account and all associated data:
Open the moodXplore app
Go to your Profile
Scroll down and expand the Danger Zone section
Tap Delete Account
Follow the confirmation prompts to complete deletion
Option 2: Web Form
Submit a deletion request through our online form:
The email address associated with your moodXplore account
A brief description of your request
What Happens After Your Request
Processing Time: We will process your deletion request within 30 days
Confirmation: You will receive an email confirmation when your data has been deleted
Complete Deletion: All your personal data will be permanently deleted, including your account information, location history, mood preferences, and usage data
No Data Retention: We do not retain any personal data after deletion
Third-Party Social Login
If you signed up using Facebook or another social login provider, disconnecting moodXplore from your social account settings will also trigger automatic deletion of your data from our systems.
Age Restrictions
👶 13+ Only
This app is designed for users 13 years and older. We do not knowingly collect personal information from children under 13.
Location-Enhanced Advertising and Children Under 13
For users under 13, additional protections apply to location-enhanced advertising:
No Location Enhancement: Location-enhanced advertising is disabled for children under 13
Standard Ads Only: Children see only contextual, non-personalized advertisements
Parental Control: Parents can verify that location enhancement is disabled for child accounts
Privacy Protection: No location-derived advertising keywords generated for children
Immediate Fallback: System automatically uses standard advertising for child accounts
moodXplore is intended for users 13 years and older. If we discover that we have collected personal information from a child under 13, we will delete that information immediately. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:
Standard contractual clauses approved by the European Commission
Adequacy decisions for certain countries
Privacy Shield or similar frameworks where applicable
Binding corporate rules for intra-group transfers
Data Retention
We retain your personal information only as long as necessary for the purposes described in this Privacy Policy:
Account Data: Until you delete your account
Location Data: 30 days, then anonymized
Usage Data: 2 years for analytics, then deleted
AI Interaction Data: Immediately deleted after processing
Technical Data: 1 year, then anonymized
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy in the app and updating the "Last Updated" date. Your continued use of the app after any changes constitutes your acceptance of the updated Privacy Policy.
To exercise your data protection rights, please contact us at privacy@moodxplore.app with your request. We will respond within 30 days as required by GDPR.
Supervisory Authority
If you have concerns about our data processing that cannot be resolved through direct contact, you have the right to lodge a complaint with your local data protection supervisory authority.